XBOX One: Error 0x87de07d1 when downloading - what to do?

If you try to redeem a download key on Xbox One, you may get an "Error message 0x87de07d1". This error code means that the download key is not accepted by the Xbox store. In this practical tip, we tell you what you can do with such an error message.

Error 0x87de07d1 on Xbox One: You can do that

In principle, error 87DE07D1 is displayed when a game does not work properly on Xbox One. This can have several causes:

• First, check that your Xbox One is properly connected to the internet.
• Make sure you're signed in to Xbox Live. If you haven't created an Xbox One account yet, we'll show you how it works here. If you have forgotten your Xbox Live password instead, we will explain what you can do in another practical tip.
• If you purchased the game through an Xbox Live account, sign in with that Xbox Live account.
• If you play the game online, e.g. For example, if you have bought on ebay or Amazon, contact the seller directly and exercise any warranty rights. If you paid via PayPal, you can also cancel your payment via PayPal.
• Microsoft generally declines responsibility for invalid download keys and refers you to the seller. Nevertheless, you can contact Microsoft support and ask for help. Maybe you can hope for goodwill from Microsoft.