XBOX One: Amazon Prime Video error - solutions to common problems
If there are errors with the Amazon Prime Video streaming service on XBOX One, you can quickly fix many of them. We have solved the solutions for the most common problems in this practical tip for you.
XBOX One: Amazon Prime Video error - the most common solutions
First switch off the XBOX One completely and disconnect it completely from the power for a few seconds. This clears errors in the buffer. If possible, also temporarily disconnect the router from the power. Many problems are already solved.
- For optimal streaming quality of the videos, you should connect the console directly to the Internet via LAN. This will also prevent any interruptions that may occur.
- The error can also be fixed within the app. In the app overview, you can uninstall the Prime Video app using the menu button and then set it up again.
- You need to be logged in to XBOX Live to run the app on the console. Make sure you’re properly logged in to your account.
- In addition, Amazon Prime Video must be linked to your Amazon account so that you can access the content. You can log in to your Amazon account on the home page.
- If the error occurs that the TV does not support the "HDCP" function, there is a problem with the HDMI cable in most cases. In such a case, replace it.
- To test whether there is currently a problem with Amazon Prime Video, you can check out Allestault.de. If several hundred users report a problem, the cause is usually Amazon itself. In this case, there is only one thing left to do: wait.
- You can also view the status of Xbox Live on the Xbox official site.
In the next practical tip, we will show you how to use Amazon Prime Video offline.