XBOX One hangs when playing - it can be because of that

In this guide, we explain what you can do if the XBOX One console hangs while playing.

XBOX One hangs up - you can do that

If the console hangs, there is no need to worry and it is usually not a major problem. We'll tell you the causes:

• Make sure that you have the latest company software installed on the XBOX. You can find this under "System"> "Console Info".
• Also check to see if updates are being downloaded during the game. These can significantly affect the performance of the console.
• Does the console get enough air? It must not be too close to the wall or a shelf. If so, move them a little.
• Check the games DVD for dirt or fingerprints. Often these cause hangers in the game. Therefore, wipe the DVD carefully with a microfiber cloth.
• You can also try disconnecting the console from the power supply for a short time. This often helps.
• If the problem persists, there appears to be a more serious problem. For this reason, please contact a local electrical engineer or Microsoft directly.