Xbox One: arrange repair - how it works
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If you have a technical problem with your Xbox One, you can have it repaired by Microsoft within the warranty. We'll show you how it's done.
Have your Xbox One repaired
- Open the following Microsoft website and log in with your Microsoft account.
- Click on the "Overview" category and then go to the "Device repair" page.
- Select your Xbox One here and follow the further instructions.
- You will then receive an email confirming the service order.
Xbox One: Repair tips
- You will receive another e-mail from Microsoft with further explanations on the shipping. Follow the instructions.
- Note that you only send in the console yourself. You can keep all the accessories with you.
- The repair of an Xbox One usually takes 14 to 21 days, including shipping. If necessary, you can request a replacement device for this time for a fee.