Zalando account hacked: You have to do that now

If your Zalando account has been hacked, you should react as quickly as possible. This practical tip shows you what to do now.

First aid: Zalando account hacked

• Open the Zalando website and log into your account. If that doesn't work, click on "Forgot password" under the login and try to get access to your account again.
• Click on "My Orders" under "My Account" in the top right corner. If goods have been ordered via your account, try to cancel the order. In the best case, most of the work is already done.
• Now switch to the "My user data" category on the left and change your password there. Choose a password that is as secure as possible. Since not only your Zalando account may have been hacked, you should also change the password for your mail account.

Zalando account hacked - what to do?

• Unfortunately, you are rarely so lucky that you can cancel your order and throw the hacker out of your account. In these cases, only Zalando can help you.
• Please contact Zalando's customer service by email or phone. As the hotline is free and the quickest way to get help, we recommend contacting us by phone. You can reach customer service Monday to Friday from 8am to 10pm on 0800 3300900. A Zalando employee will clarify all other matters with you.

In the next practical tip, we will show you the 3 best alternatives to Zalando.