Zalando: This is how the complaint works

If you have received damaged goods from Zalando, you should make a complaint immediately. You can find out how to best deal with the complaint in this practical tip.

Zalando: This is how the complaint works

At Zalando, first contact customer service before sending the goods back.

• Customer service can be reached every day between 8 a.m. and 10 p.m. on the free phone number 0800 33 00 900.
• Make sure you have the order number ready and ideally your customer number.
• Alternatively, you can fill out this contact form. Enter a brief description of the damage in the contact form. If you know how the damage was caused, it's best to let us know immediately.

Once you have clarified your complaint with the online retailer, all you have to do is send the goods back to Zalando.