ePlus: No more network - it could be because of that

In this practical tip, we will tell you what it can be like if you as an ePlus customer no longer have a network.

Hardware problem or ePlus network malfunction?

First check whether there is a fault on your smartphone or mobile phone.

• Restart your mobile device.
• If your smartphone or mobile phone then recognizes no network and you are in an area where there is otherwise an ePlus network, you will find further causes in the next section.

If you as an ePlus customer can no longer send SMS

If you can make calls but cannot send short messages, check in your settings whether you have the correct number for the ePlus service center or the short message center.

• To do this, open your app with which you send SMS.
• Under "Settings"> "Service Center" the number should be +491770610000. If not, change it.

Detect regional network disruptions: how it works

If you cannot make calls or write messages, check whether there is a regional disruption to the ePlus network.

• You can find an answer to this at allestault.de.
• If there is a network fault, you have no choice but to wait.
• If you frequently have problems with the ePlus network, you can find alternatives here.

In another article, we will show you how to query your remaining data volume with ePlus.