iTunes error -50 - what to do?
ITunes error -50 occurs when downloading purchased content from the iTunes Store. We'll show you how to fix it.
iTunes Error -50: Troubleshooting
If you get the error "There was an error loading your purchased music. An unknown error occurred (-50)." displayed, no connection to the download servers can be established. The following can help:
- Restart iTunes: First of all, you should try a simple restart of iTunes.
- Deactivate anti-virus program: The anti-virus program usually blocks the connection to the servers. Turn it off for a brief moment.
- Disable firewall: The firewall is also often the cause of the problem. You can find out how to switch them off in this practical tip.
- Unlock server: Check the firewall to see if one of the following servers has been blocked by mistake: itunes.apple.com, ax.itunes.apple.com, albert.apple.com, gs.apple.com, deimos3.apple. com, phobos.apple.com.
- Apple's servers may also be overloaded or down. If the instructions in the next paragraph are not successful either, wait a few hours and try again.
iTunes error -50 while loading videos
If the error occurs while loading videos, it can be helpful to delete the videos that have already been downloaded and to restart the download. First open the following path:
- Windows Vista, 7, 8: \ Users \ username \ Music \ iTunes \ iTunes Media \ Downloads \
- Windows XP: \ Documents and Settings \ username \ My Documents \ My Music \ iTunes \ iTunes Media \ Downloads \
- Mac OS: Username / Music / iTunes / iTunes Media / Downloads
- Now search for the incompletely downloaded video file. This bears the title of the video with the file extension .TMP. Delete them and then restart iTunes.
We will show you how to make a backup copy of your iTunes library in the next practical tip.