TeamViewer does not connect - what to do?

If TeamViewer does not connect, there can be several reasons. Read this practical tip for the solution to connection problems.

TeamViewer does not connect - you can do that

• First check whether the software is correctly installed and started on both Windows PCs.
• TeamViewer may be blocked by the firewall. Therefore, make sure that the programs on both computers can access the Internet.
• Make sure you have entered the correct partner ID and password correctly.
• The item "Remote control" must also be selected.
• A restart of both computers and / or the TeamViewer services can also contribute to the solution.
• Also make sure that you have the latest version of TeamViewer and all current Windows updates installed on both computers.

This practical tip is based on TeamViewer 9. We have created instructions for you on how the TeamViewer remote control works in another practical tip.