Zalando: This is how the complaint works
If you have received damaged goods from Zalando, you should make a complaint immediately. You can find out how to best deal with the complaint in this practical tip.
Zalando: This is how the complaint works
At Zalando, first contact customer service before sending the goods back.
- Customer service can be reached every day between 8 a.m. and 10 p.m. on the free phone number 0800 33 00 900.
- Make sure you have the order number ready and ideally your customer number.
- Alternatively, you can fill out this contact form. Enter a brief description of the damage in the contact form. If you know how the damage was caused, it's best to let us know immediately.
![](http://hackzl.com/img/internet/1518/zalando-klappt-die-reklamation.webp)
Once you have clarified your complaint with the online retailer, all you have to do is send the goods back to Zalando.