Failed to request a device description - solution

If you get the error message "Error requesting a device description" when connecting a device, you can usually fix it with just a few simple steps. We have summarized all the information in this practical tip for you.

Error message "Error requesting a device description" - what to do?

So that you can fix this error in the long term, there is the following solution:

1. Press the key combination [Windows] + [Pause]. The system information opens.
2. On the left click on "Advanced system settings" and then switch to the "Hardware" tab.
3. Here you will find the "Device installation settings" button. Click on it.
4. In the next window set the point at "No" and confirm by clicking on "Save changes". You have now deactivated the error message.

Install the missing driver correctly

After deactivating the error message, the problem has not yet been solved. Now you have to install the driver manually.

1. To do this, open the "Device Manager" from the "Control Panel".
2. Under "Unknown devices" you will find the device that was not correctly recognized. Right click on it.
3. Then select the "Uninstall" option. You can then download the required driver from the manufacturer's website.