Hotmail: login does not work - what to do?

If the login to Hotmail is no longer possible, this may be due to Hotmail itself or to your PC. We'll show you how to solve the problem.

Hotmail login is not possible - you can do that

• Typing errors: Even if you have probably tried the login several times, it may be due to a typing error. Simply type in your password in another location (e.g. in Word) and copy it into the login field. We have put together more tips for Hotmail login here.
• Reset: If your password no longer works, you can simply reset it. Read more in the practical tip "Hotmail: Forgot password".
• Malfunction: If there is a problem with Hotmail, the login can also be refused. You can find the latest news about the Hotmail service on the AlleSt Stör.de website. If there are hundreds of reports of faults here, you are not alone with the problem. Only one thing helps here: wait.
• Support: If there is an individual problem, you can contact Microsoft support. Log in to your Hotmail account on the following website and use the search to select the "Outlook.com" category. Then you will get to the contact form.

Clear cookies and cache in the browser

If an error has crept into your browser, you should delete both the cookies and the cache. You can find the instructions for your browser in the following articles:

• Clear cache and cookies in Chrome
• Clear cache and cookies in Firefox
• Clear cache and cookies in Internet Explorer
• Clear cache and cookies in Opera
• Clear cache and cookies in Safari

In the next practical tip, we will show you how to set up forwarding in Hotmail.