Kabel Deutschland: Send the receiver back - you have to be aware of that
At the end of the contract or a defect, you must send the receiver back to Kabel Deutschland. We will help you to make sure that nothing goes wrong with the return.
Send the receiver back to Kabel Deutschland
Pack the receiver and all accessories (cables, instructions, ...) in one package. You can use the old package that came with the receiver.
- In this old package there is a return slip. Stick it clearly visible on the front of the package.
- If you cannot find a return slip, you have to frank the parcel yourself. You will receive the appropriate shipping label from Swiss Post.
- Include a letter with the package stating your customer number and the reason for the return. You should have discussed this with an employee beforehand and not send the receiver in without prior agreement.
- Seal the package well and take it to the post office. Send it to the following address: Vodafone Kabel Deutschland, c / o DHL Paket, Am Tower 222, 90475 Nürnberg
- In your cancellation or in the letter from Kabel Deutschland you will find the exact date by which you have to send the receiver back.
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