Postbank: Forgot online banking PIN - what to do?

This practical tip shows you what you can do if you forget your Postbank online banking PIN.

Step by step: How to get a new PIN

If you have forgotten or lost your PIN for Postbank's online banking, you should first call Postbank's Customer Center to have your PIN blocked. You can find the contact details of Postbank on their website. Then proceed as follows:

1. If you use Postbank's telephone banking service, you can order a new PIN via telephone. However, you need the telephone banking PIN for this. This is not identical to the online banking pin.
2. Alternatively, you can also send a letter, email or fax. You must have signed this so that the bank can ensure that the letter comes from you. The corresponding contact details can also be found under the link above.
3. Remember that Postbank charges six euros for the provision of a replacement PIN. You should also know that you will only receive the letter and the replacement PIN by post. This is mainly due to security reasons.

Another practical tip tells you how you can change your Postbank online banking PIN.