Sky error 478: you can do that

Whether football, series or films - with Sky you can enjoy all of this to your taste. If error 478 appears, the assignment between the receiver and the smart card is incorrect. In this practical tip, we give you tips on troubleshooting.

Sky error 478 - what to do?

• This error indicates that the smart card or the receiver do not match your contract.
• You will often receive the error even if your connection and smart card have not yet been fully activated.
• So take a look at your Sky contract documents. Your Sky subscription may not have been activated yet - then waiting only helps.
• However, if the activation date is in the past, you must contact Sky customer service.
• Your receiver may also have been entered incorrectly in the system. Customer service can also solve this problem retrospectively.
• In rare cases, the receiver must also be replaced. Customer service will tell you directly whether this applies to you.