Sky: Note 313: You can do that
If you receive note 313 from Sky, then no program is being broadcast on the switched on transmitter. You can find out what you can do so that you can still see the desired program in our practical tip.
Note 313 on Sky - that helps
Note 313 is particularly common for programs that are only used for additional transmissions. For example, at the Bundesliga channels on which the individual matches are broadcast during the conference. If there are no games, the message appears. What you can do if the message is on a normal station on which a program should run, read below:
- Program control: Some channels cannot be reached all day for reasons of youth protection. Check whether it is a transmitter. You can find information on this in the TV program of your receiver or in a program magazine. Even channels that are preferred for children do not broadcast all the time - there is no program at night.
- Restart: Once you have checked the program, you can now restart the receiver. The receiver then uploads the channel list again and restarts it. Now check whether you can see the program. Wait a few minutes for anything to change.
- Channel search: If you still cannot see the program after the restart, start a channel search. To do this, first select the automatic search to update the channels. The process takes a few minutes, especially if your station list has not been updated for a long time. If the automatic search does not work, proceed manually, you will find the information in your operating instructions.
- Compare: Compare the station with the other stations, especially with stations that are not broadcast by Sky, such as ARD and ZDF. If you do not receive a program there, you should check the connections on your receiver. The satellite dish can also be blocked: In this case, you can hardly receive a station or only get a flickering picture.
- Hotline: If you still cannot receive the program, you must contact the Sky hotline. Leave the transmitter switched on and describe the problem to the employees. Search for your instructions and model details beforehand. The staff will give you more detailed instructions and connect you to the technical department.
Sky error 309 also occurs in most cases with pay TV channels. The next practical tip will tell you how to fix error 309.