Xbox One: no connection to the server - what to do?

If Xbox One cannot connect to the server, there are several reasons. Our practical tips guide shows you how to fix the problems.

How to fix connection problems on Xbox One

If there are connection problems, an exact error message is often not displayed. Therefore it is difficult to find the mistake. Proceed as follows:

• Check whether you are connected to the Internet and whether, for example, a LAN cable is connected or the WLAN connection is intact.
• Go to the Microsoft website for information about the current service status. There may be a problem with Microsoft.
• Press the menu button on your controller and then switch to "Settings"> "Network". Select the "Test network connection" option on the right. If this is positive, your console is set up correctly and connected to the Internet.
• The servers are often overloaded. So try again after a few minutes.
• In the "console info" in the system settings you can find out whether an update is available. Install this if necessary.
• If you still cannot establish a connection to the server, you can only contact Xbox One Support.

This practical tip is based on Xbox One. In the next practical tip, you can read how you can save your games in the cloud on the game console.